{"id":5443,"date":"2020-05-12T12:29:30","date_gmt":"2020-05-12T10:29:30","guid":{"rendered":"https:\/\/zwei.flymedia.be\/politique-de-confidentialite\/"},"modified":"2025-10-08T05:57:54","modified_gmt":"2025-10-08T03:57:54","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/zweibags.eu\/fr\/politique-de-confidentialite\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"<p><em>Last updated: 14\/08\/2025<\/em><\/p>\n<p>De Komptoir VOF is committed to protecting your privacy and personal information. We understand that you entrust us with your personal information, and it is our responsibility to protect it.<\/p>\n<p>We use and process your personal data in accordance with the GDPR and other relevant legal provisions. Any reference in this Privacy Statement to the GDPR is a reference to the <strong>Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).<\/strong> With this Privacy Statement, De Komptoir VOF would like to make you aware of any processing operations regarding this data and of your rights. By using our platform \/ our website \/ our application you explicitly grant your consent to possible processing operations by De Komptoir VOF.<\/p>\n<p>This privacy policy applies to all products, services and information offered by De Komptoir VOF, including all products, services and information not expressly mentioned in this policy. If you have any questions about anything in this policy, or if you wish to exercise any of your rights regarding personal information, please contact us using the contact information on this page.<\/p>\n<p><strong>By continuing to use our website and\/or services or by clicking \u00ab\u00a0Accept\u00a0\u00bb after being informed of the use of cookies and similar technologies, you acknowledge that you have carefully read and unreservedly accept this privacy and cookie policy, and that you consent to the collection and use of information in accordance with this policy.<\/strong><\/p>\n<h2>Who we are<\/h2>\n<p>Our details:<\/p>\n<ul>\n<li><b>De Komptoir VOF<\/b><\/li>\n<li>Herestraat, 32, 3300 OPLINTER, Belgium<\/li>\n<li>Company registration number: BE0508.918.220<\/li>\n<li>Email: dekomptoir@telenet.be<\/li>\n<li>Data Protection Officer (DPO): Karapatsios Apostolos, Board member<\/li>\n<li>General Manager Board member: Maggi Dehennin<\/li>\n<\/ul>\n<p>The Komptoir VOF is the controller of personal data processing and determines, alone or in cooperation with others, which personal data are collected, as well as the purposes and means of processing these personal data.<\/p>\n<p>We have taken the necessary technical and organizational measures to effectively protect our users&rsquo; personal data from unauthorized access and use.<\/p>\n<h2>What data do we collect?<\/h2>\n<p>We collect different types of information for different purposes in order to provide you with a better service.<\/p>\n<h3>Personal Information<\/h3>\n<p>In the course of using our website, we may ask you to provide us with certain personally identifiable information that may be used to contact or identify you (\u00ab\u00a0Personal Data\u00a0\u00bb). Personally identifiable information includes:<\/p>\n<ul>\n<li>Name and email address: When you contact us through the contact form on our website, we store your information for the sole purpose of contacting you about your inquiry. At the bottom of these forms you will always find a special GDPR box to confirm your consent. This information is sent directly to our mailbox, and a copy remains in our secure website database as a backup.<\/li>\n<li>Name, email address, address information, billing information: When you place an order on our website, we store your information in order to complete your order, and deliver the products ordered. This data is stored in our secure database and accounting system.<\/li>\n<\/ul>\n<p>De Komptoir VOF undertakes to process only those data that are relevant and necessary for the purposes for which they were collected. The following categories of personal data can be processed by De Komptoir VOF:<\/p>\n<ul>\n<li>Identification data<\/li>\n<li>Financial details<\/li>\n<li>Personal characteristics<\/li>\n<li>Judicial data<\/li>\n<li>Consumption habits<\/li>\n<li>Occupational and employment data<\/li>\n<\/ul>\n<h3>Usage Data<\/h3>\n<p>We may also collect information about how our website is visited and used (\u00ab\u00a0Usage Data\u00a0\u00bb). This usage data may include information such as your computer&rsquo;s IP address, browser type, browser version, the website pages you visit, the time and date of your visit, time spent on those pages, unique device identifiers and other diagnostic data.<\/p>\n<p>However, all of this data is anonymized and cannot be traced back to you personally.<\/p>\n<h3>Tracking and cookie data<\/h3>\n<p>We use cookies and similar tracking technologies to track activity on our website and retain certain information.<\/p>\n<p>Cookies are files containing a small amount of data that can contain an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyze our website.<\/p>\n<p>On your first visit to our website, you will be asked to accept the use of cookies. <strong>You have the choice to accept all cookies or only the essential cookies<\/strong>. Essential cookies are, as the name suggests, essential for the correct functioning of the website. For example, these are cookies for website security, or for the operation of technical aspects of web pages. Non-essential cookies are mainly analytical cookies, which help us collect (anonymous) data about visits to our website. In this way, we can measure, for example, how many visitors a particular page received on a given date.<\/p>\n<p>You have the right to accept only the essential cookies, but in that case our website may not work optimally as envisaged when it was designed and built. In any case, <strong>if you continue browsing our website, this will be considered as consenting to the setting of your selected cookies and this privacy policy in its entirety.<\/strong><\/p>\n<p>You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.<\/p>\n<p>Cookies may be used for the following reasons:<\/p>\n<ul>\n<li>When you accept our privacy policy, the cookie notice will no longer be shown to you;<\/li>\n<li>When you change your preferred language on the site, we remember it for your next visit;<\/li>\n<li>Analytics cookies are used to remember which pages you visited and how much time you spent on our website in order to analyze and improve our website performance;<\/li>\n<li>Security cookies may be placed on your computer so that our system knows that you can be trusted and are not a robot visitor (which are unfortunately common these days).<\/li>\n<\/ul>\n<p>Such cookies we use on our website include:<\/p>\n<ul>\n<li>Google Analytics cookies: _ga, _gat_gtag_xxxxxxxxx, _gid<\/li>\n<li>WPForms cookies: _wpfuuid<\/li>\n<li>WordPress cookies: user, wordpress_logged_inxxxxxxxx, wp-settings-x, wp-settings-time-x<\/li>\n<li>WordFence cookies: wfwaf-authcookie-xxxxxxx<\/li>\n<li>WPML cookies: wp-wpml_current_language<\/li>\n<li>WooCommerce cookies: wp_woocommerce_session_xxx, woocommerce_cart_hash, woocommerce_items_in_cart<\/li>\n<\/ul>\n<p>Additional cookies may be placed on your computer by third-party services we use, such as:<\/p>\n<ul>\n<li>Facebook cookies: c_user, datr, dpr, fr, sb, xs, _fbx<\/li>\n<\/ul>\n<p>You can prevent the placement of cookies or delete cookies already placed by adjusting your browser settings. Help with adjusting these settings can be found on the website of the browser you are using. We remind you that not allowing cookies when visiting the website may result in some or all functions of the website not working properly.You can prevent the placement of cookies or delete cookies already placed by adjusting your browser settings. Help with adjusting these settings can be found on the website of the browser you are using. We remind you that not allowing cookies when visiting the website may result in some or all functions of the website not working properly.<\/p>\n<ul>\n<li><a href=\"https:\/\/support.microsoft.com\/en-gb\/help\/17442\/windows-internet-explorer-delete-manage-cookies\">Internet Explorer<\/a><\/li>\n<li><a href=\"http:\/\/windows.microsoft.com\/en-gb\/windows-10\/edge-privacy-faq\">Microsoft Edge<\/a><\/li>\n<li><a href=\"https:\/\/support.google.com\/chrome\/answer\/95647?hl=en\">Chrome<\/a><\/li>\n<li><a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/enable-and-disable-cookies-website-preferences\">Firefox<\/a><\/li>\n<li><a href=\"https:\/\/support.apple.com\/kb\/PH21411?locale=nl_BE&amp;viewlocale=en_US\">Safari<\/a><\/li>\n<\/ul>\n<h2>Why do we collect this data?<\/h2>\n<p>De Komptoir VOF collects data to use it for various purposes, but the main reason is to provide you with an efficient, optimized and user-friendly website experience.<\/p>\n<p>Specifically, we collect (personal) data from you for the following reasons:<\/p>\n<ul>\n<li>We use Google Analytics to collect and analyze information about how our website is used, which in turn helps us understand which pages are most popular, how people find our site, and which browsers and devices are used most often. We use these insights to improve the overall user experience of our website.<\/li>\n<li>When you contact us through our website, anonymized data may be sent to WPForms, the contact form plugin we use, so they can track the technical performance of our website forms and detect and prevent any technical issues.<\/li>\n<li>Using the Facebook Pixel, we can create targeted ads on Facebook for our past website visitors without even knowing who you are. This helps us target people who have already shown interest in our website, services or products, and so we don&rsquo;t have to show people irrelevant ads. The Facebook pixel code also helps us measure the effectiveness of our ads, by linking an action on our website (e.g., submitting the contact form) to an ad campaign, so we can track what works and what doesn&rsquo;t.<\/li>\n<li>We also use a WordPress plugin called WordFence, which helps protect our website from malware, unauthorized login attempts and other security threats. This plugin may use cookies to store information about failed login attempts, your IP address or other security-related data to help us better protect our website.<\/li>\n<li>To receive payments, we use the payment system Mollie. Payment information is collected solely by Mollie and not stored anywhere on our website or in our database.<\/li>\n<li>To offer you the content of our website in multiple languages, we use the WPML plug-in. This plug-in uses cookies to store your language choice, so that on future visits the correct language is immediately displayed.<\/li>\n<\/ul>\n<h2>Who has access to your data?<\/h2>\n<p>The data that we collect from you are stored on a server hosted by our partner Combell. They are the driving force behind our website and make sure it is easily accessible, fast, reliable, convenient and secure.<\/p>\n<p>Like us, Combell takes your privacy and online security very seriously, and will protect your data with the same care. You can read more about it in <a href=\"https:\/\/www.combell.com\/nl\/over-combell\/privacy-policy\">their privacy policy<\/a>.<\/p>\n<p>Besides Combell, our website also uses a number of plugins to offer you additional features and content. These companies can also process your personal data. Of course, we make sure that every external company, developer or provider we work with for our website complies with the same strict GDPR regulations and requirements.<\/p>\n<p>The following third parties are involved in collecting our website data: <a href=\"https:\/\/policies.google.com\/technologies\">Google Analytics<\/a>,\u00a0<a href=\"https:\/\/wpforms.com\/privacy-policy\/\">WPForms<\/a>, <a href=\"https:\/\/www.wordfence.com\/privacy-policy\/\">WordFence<\/a>, <a href=\"https:\/\/www.facebook.com\/business\/m\/privacy-and-data\" target=\"_blank\" rel=\"noopener\">Facebook<\/a> and <a href=\"https:\/\/www.mollie.com\/en\/privacy\" target=\"_blank\" rel=\"noopener\">Mollie<\/a>. Each link will take you to their respective privacy policy page.<\/p>\n<h3>Additional legal requirements<\/h3>\n<p>De Komptoir VOF may disclose your personal data in the sincere belief that such disclosure is necessary to:<\/p>\n<ul>\n<li>comply with a legal obligation;<\/li>\n<li>protect and defend the rights or property of De Komptoir VOF;<\/li>\n<li>prevent or investigate possible wrongdoing in connection with the service;<\/li>\n<li>protect the personal safety of users of the service or the public;<\/li>\n<li>protect against legal liability.<\/li>\n<\/ul>\n<h2>Where will your data be forwarded to?<\/h2>\n<p>Your information, including personal data, may be transferred to &#8211; and stored on &#8211; computers located outside your state, province, country or other governmental jurisdiction where data protection laws may differ from your jurisdiction.<\/p>\n<p>If you are located outside Belgium and choose to provide information to us, please note that we transfer and process the data, including personal data, to Belgium (Combell&rsquo;s servers are located in Belgium, hence your data are processed and stored there).<\/p>\n<p>Other data, such as analytical data (Google Analytics) and security-related data (WordFence), may be transferred for processing and storage to other countries such as the United States.<\/p>\n<p><strong>Your consent to this privacy policy, followed by the provision of such information, signifies your consent to this transfer.<\/strong><\/p>\n<p>De Komptoir VOF will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to any organization or country unless adequate controls are in place including the security of your data and other personal information.<\/p>\n<p>If we share your data with a third-party service, we will try our best to ensure that they are 100% GDPR compliant and make sufficient efforts to protect this personal data as well as we do.<\/p>\n<h2>How long do we keep your data?<\/h2>\n<p>Personal data will be processed and retained by us for a reasonable period necessary to fulfill the purposes intended, depending on our contractual relationship with you or to comply with any legal requirements.<\/p>\n<p>All personal data collected through the contact form on our website will remain in our secure website database for as long as reasonably necessary. We regularly clean our database to remove old data that is no longer needed to fulfill our business obligations or to contact you.<\/p>\n<h2>What are your rights regarding personal data?<\/h2>\n<h3>1. Right to access your data<\/h3>\n<p>If you are a European resident, you have the right to access the personal data we hold about you and how, why and for how long we have processed it.<\/p>\n<h3>2. Right to request corrections or deletion of your data<\/h3>\n<p>You also have the right to request that your personal data be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details at the bottom of this page.<\/p>\n<p>Furthermore, if you are a European citizen, please note that we may process your information in order to perform contracts with you (for example, when you place an order through our website), or otherwise to pursue our legitimate business interests mentioned above.<\/p>\n<h3>3. Right to restriction of processing<\/h3>\n<p>In certain situations, we may no longer use your data, but we cannot delete it either (yet).<\/p>\n<p>Upon request, we must then temporarily stop using your data; this is called the right to restrict processing.<\/p>\n<p>You can request restriction of processing in the following cases:<\/p>\n<ul>\n<li>The accuracy of the data in question is disputed;<\/li>\n<li>You do not want the data to be deleted;<\/li>\n<li>The data is no longer needed for the original purpose, but may not yet be deleted for legal reasons;<\/li>\n<li>The decision on your objection to the processing is still pending.<\/li>\n<\/ul>\n<p>\u00ab\u00a0Restriction\u00a0\u00bb means that your personal data, other than storage, may only be processed with your consent for the establishment, exercise or defense of legal claims, for the protection of the rights of another natural or legal person or for reasons of public interest of the EU or of an EU Member State. You must be notified before the restriction is lifted.<\/p>\n<h3>4. Right to transfer data<\/h3>\n<p>You have the right to obtain the data you have provided to us in a structured, usable and machine-readable form. This allows you to easily transfer the data to another data processor.<\/p>\n<h3>5. Right to withdraw consent<\/h3>\n<p>Your consent can be revoked at any time. Naturally, this only affects the data we have obtained solely on the basis of your consent. The data that we obtain or have to store because of a legal obligation (e.g. accounting) or because of a contract (e.g. we still have to deliver your service or product) are thus excluded from this.<\/p>\n<h3>6. Complaints<\/h3>\n<p>Complaints about the way we process your data can be submitted to the Belgian Commission for the Protection of Privacy: <a href=\"https:\/\/www.privacycommission.be\/\">https:\/\/www.privacycommission.be<\/a>.<\/p>\n<h3>Processing time<\/h3>\n<p>When you request us to access, transfer, delete or correct the data we hold about you, we ask that you give us up to 30 days to process the request. We always do our best to respond as quickly as possible, but some requests may take longer depending on the complexity and extent of the data involved.<\/p>\n<h2>Links to external websites<\/h2>\n<p>Finally, we would like to inform you that our website may contain links to third-party websites. A link does not automatically mean that there is a connection between us and the other websites, nor that we (implicitly) endorse the content of these websites.<\/p>\n<p>We are not responsible for the privacy practices or the content of third-party websites. Once you click on an external link, you leave our website and we cannot be held liable for any damages. We encourage you to always carefully read the privacy policy of each website you visit.<\/p>\n<h2>Changes to this policy<\/h2>\n<p>As we continue to improve our website on a regular basis, we may need to update our privacy and cookie policy from time to time. When this happens, the date at the top of this page will also be updated so that you are always aware of the new effective date. We also encourage you to check our policy regularly.<\/p>\n<h2>Contact us<\/h2>\n<p>For more information about our data protection, questions or a personal complaint or request, you can always contact us by email to dekomptoir@telenet.be, or by mail using the details below:<\/p>\n<p><strong>De Komptoir vof<\/strong><br \/>\nHerestraat, 32<br \/>\n3300 OPLINTER<br \/>\nBelgium<\/p>\n<p>For all formal privacy-related complaints, as previously mentioned, please visit <a href=\"https:\/\/www.privacycommission.be\/\">https:\/\/www.privacycommission.be\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 14\/08\/2025 De Komptoir VOF is committed to protecting your privacy and personal information. We understand that you entrust us with your personal information, and it is our responsibility to protect it. 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